General
At KPSN, we strive to provide accurate stock counts on our website. However, in the event of a stock discrepancy, we may not be able to fulfill all items in your order immediately. We will fulfill available products and offer you the choice to wait for backordered items or receive a refund.
Shipping Costs
Shipping costs are calculated based on the weight, dimensions, and destination of items in your order. Payment for shipping is collected during checkout, and this will be the final price for shipping.
Delivery Time
- Domestic shipments typically take 1 – 3 days to arrive.
- International orders usually take 2 – 7 days for delivery, depending on the selected courier.
Change Of Delivery Address
If you need to change the delivery address for your order, you can do so before the order is dispatched. Simply reach out to our customer service team as soon as possible with the updated address details. Once the order has been dispatched, we may not be able to accommodate address changes, so it’s important to notify us promptly.
P.O. Box Shipping
For customers who prefer delivery to P.O. box addresses, we offer shipping via postal services. Please ensure to provide the correct P.O. box address during checkout to avoid any delays in delivery.
Items Out Of Stock
If an item is out of stock, we will cancel and refund it, then dispatch the rest of the order.
Delivery Time Exceeded
If your delivery time has exceeded the estimated timeframe, please contact us for further assistance.
Tracking Notifications
Upon dispatch, you will receive a tracking link to monitor the progress of your shipment.
Parcels Damaged In Transit
If your parcel arrives damaged, promptly reject it if possible. Contact our customer service for assistance. We’ll guide you through the process and ensure a resolution, whether it’s a replacement or refund, swiftly and to your satisfaction.
Duties & Taxes
- Sales Tax
Sales tax is included in the displayed price of goods on our website.
- Import Duties & Taxes
Orders shipped outside the European Union and The Netherlands may be subject to customs fees and taxes, which are the buyer’s responsibility.
Cancellations
You can cancel your order before dispatch. If already dispatched, refer to our return policy for further assistance. We aim to accommodate cancellations promptly and provide necessary support in alignment with our refund policy.
Insurance
Parcels are insured for loss and damage up to the value stated by the courier.
- Process for Parcel Damaged In-Transit
We will initiate a refund or replacement once the courier completes their investigation.
- Process for Parcel Lost In-Transit
We will process a refund or replacement after the courier deems the parcel lost and completes their investigation.
Customer Service
Our customer service team is here to assist you with any inquiries or assistance you may need. Feel free to reach out to us for help, and we’ll ensure prompt and helpful support to address your concerns.