At KPSN, we understand that sometimes your purchase may not meet your expectations. If you wish to return an item due to a change of mind, we’re here to help. Please follow our return policy guidelines:
Notification
You must inform us of your intention to return the item within 14 days of receiving it. You can do so by contacting us through our website’s contact form.
Condition of the Item
The item must be returned to us in its original packaging, unused, and in resalable condition. This includes all accessories, tags, and labels.
Return Shipping
Customers are responsible for covering the return shipping costs and arranging the shipment of the item back to us.
Refund Process
Once we receive and inspect the returned item, we will issue a refund in the form of store credit. Please note that we do not refund the value of any shipping fees paid.
Notification of Refund
We will notify you via email once the return has been processed and the store credit has been applied to your account. You can then use this credit towards a future purchase on our website.
Our team is available to guide you through the return process and address any concerns you may have. Your satisfaction is important to us, and we appreciate your understanding in adhering to our return policy procedures.
Warranty Returns
At KPSN, we stand behind the quality of our products and offer a warranty to ensure your satisfaction. Please review the following information regarding warranty returns:
Validity Period
Warranty claims must be submitted within 90 days of receiving the item.
Claim Submission
To initiate a warranty claim, please contact us through our website’s contact form. Provide detailed information about the issue, along with supporting evidence if possible.
Return Shipping
Customers are responsible for covering the initial return shipping costs for warranty claims. However, upon successful processing of the claim, we will reimburse you for these expenses.
Processing Time
Once we receive the returned items for the warranty claim, we will process it within 7 days.
Resolution Options
Upon confirmation of the warranty claim, you will have the following options:
- Refund to Original Payment Method: We can issue a refund to your original payment method for the value of the item.
- Store Credit: Alternatively, you may choose to receive a refund in the form of store credit, which can be used towards future purchases on our website.
- Replacement Item: If the item is still available in stock, we can send you a replacement item.
Our goal is to resolve warranty claims promptly and efficiently to ensure your satisfaction with KPSN products. If you have any questions or require assistance with a warranty claim, please don’t hesitate to contact our customer service team.
Return Address Details
Name: Kris Persyn
Street name + number: Tervuursesteenweg 441
City: Leefdaal
Postal code: 3061
Province/State: Vlaams Brabant
Country: Belgium